When crisis struck the US in late February and early March, it was clear that travel was going to be the first, and one of the biggest, industries affected by the pandemic. Through all of it, the Corporate Travel team at AAA provided clients with exceptional service and had astounding response rates, better than the industry average. Learn more about the proactive efforts and significant customer service delivery provided during the past two months.
What can a company do when a crisis hits which affects your booked meeting space, blocks of hotel rooms, equipment rentals and even food and beverage orders? Many companies are unfortunately scrambling right now due to this most recent global crisis. Everything is up in the air including contracts and deposits. Here are 6 ways to manage cancelled meetings to minimize your company’s liability and losses.
Delta Air Lines began blocking middle seats and cutting back on the number of passengers per flight to abide by social distancing recommendations. As of April 13, middle seats in Delta's Main Cabin, Comfort Plus and Premium Select cabins are shown as unavailable. The carrier also will pause automatic advance Medallion upgrades, instead processing upgrades only at the gate so that gate agents can best determine seating that follows social distancing practice.
Hotels are continuing to extend the dates for their relaxed cancellation and change policies. Policies differ for each hotel chain and for regions affected by government-issued travel restrictions. Here is a list of the major hotel chains and their most recent policy changes.
Atlanta-based Delta recently announced the carrier will be making several updates to give its loyal customers greater peace of mind where their loyalty benefits are concerned. Medallion members will receive an extension of benefits for 12 months, while SkyMiles members will receive a 6-9 month extension. Updates to accounts will be applied automatically over the next two weeks.
As flights continue to be cancelled by the thousands, airlines are scrambling to keep up with the situation as well. Many countries have cancelled all flights except for their own citizens returning home and in some countries entire airports are closing. As a result, airlines are making massive service reductions to flight schedules. Here is a full list of the schedule and policy changes from all the major airlines.