Delta Air Lines Adds Virtual Queuing to App

TravelPulse 1/16/2020

AAA World Article

Delta Air Lines announced it would be adding virtual queuing on its Fly Delta app this week.

Compared to a pager issued by a restaurant as you wait for your table, Delta said the virtual queuing would allow travelers to relax at nearby establishments instead of staying at the crowded gate while waiting to board.

Delta will continue using the same boarding order and associated colors, but travelers will now be able to tell when their seat is boarding, eliminating another stress point from the experience.

“We continue to put boarding under the microscope – looking at how technology can help alleviate some of the crowding at the gate that all of us have experienced,” Delta Vice President Rhonda Crawford said in a statement. “Customers have told us that being notified when their seat is boarding will help reduce the stress of that experience.”

The virtual queuing is just the latest step in the Fly Delta app’s transformation into a digital concierge, which already includes integrating real-time TSA wait times in specific cities, offering pre-select meals and launching international automatic check-in.

At the 2020 CES conference, Delta CEO Ed Bastian said the airline would look to make the Fly Delta app the centerpiece of the travel experience for passengers, digitally taking them through each point of their journey.

The app upgrade announcement came a day after news broke that Delta was reportedly reducing or dropping ticket change fees, with the hope an increase in business would offset the loss of the ancillary income.


Other Articles

In Response to Coronavirus, All Major US Airlines Suspend Flights to China

As the number of coronavirus cases continues to grow worldwide — and the death toll in China mounts — all three major U.S. carriers have announced suspensions of all flights to and from mainland China. The decisions came following the U.S. State Department's elevation of its China Travel Advisory to a Level 4, indicating travelers should not visit.

Get Your Status Matched During United's 90-Day Challenge

It's match time at United Airlines. The MileagePlus Premier Status Match Challenge gives travelers the option to try out the MileagePlus status tier that is equal to the status tiers of competing carriers. Travelers will need to apply before they can take part in this promotion. In addition, there are some stipulations to know about.

JetBlue Lowers Delay Compensation For 2020

JetBlue is reducing compensation amounts for delayed flights in 2020. JetBlue is still offering compensation for all four tiers in 2020, however, the carrier has decreased compensation for two out of four levels. JetBlue's compensation amounts apply for all controllable irregularities that lead to departure and ground delays.