Air Passengers Bill of Rights Goes into Effect in Canada

Frequent Business Traveler 7/15/2019

AAA World Article

Canada’s Air Passenger Protection Regulations went into effect on Monday.

The new rules from the Canada Transportation Agency require airlines to meet certain obligations and provide clear and timely communications to passengers.

The passenger bill of rights imposes standards that require airlines to provide clear and regular updates in the event of flight delays or cancellations; up to 2,400 Canadian dollars ($1,841) in compensation in instances of denied boarding when a flight is overbooked. It also puts into effect a three-hour limit on tarmac delays (in most cases), and standards for passenger treatment and comfort during such delays. In addition, passengers could receive up to 2,100 Canadian dollars in compensation for lost or damaged luggage, and the bill of rights requires clearer policies regarding the transport of musical instruments on flights to limit potential damage.

Additional rules go into effect on December 15, 2019. These rules will require airlines to provide food, beverages, and hotel accommodations in instances of some delays and cancellations as well as compensation of up to 1,000 Canadian dollars and/or a refund or transfer to another flight.

Finally, airlines will be required to allow passengers traveling with young children to be seated together at no additional cost.

Other Articles

Business Traveler Hotel Preferences & Booking Compliance

See the results of the Global Business Travel Association and HRS survey of 600 global travel buyers and procurement executives, along with nearly 2,500 employee travelers.

When to Re-Check Your Bag for a Connecting Flight

Do you need to re-check your bag during every layover? Well, it depends on your travel plans and your airline’s exact rules.

American Airlines Extends Boeing Plane Flight Cancellations

United Airlines just announced that it was extending its cancellations of the Boeing 737 Max until Nov. 3, a month longer than it had planned.