Frequent Business Traveler 11/14/2019
American Airlines is changing how it compensates passengers who volunteer to take another flight when their flight is oversold.
The new system, internally called “Pay What You Bid,” builds on recent functionality in the AA app that allows travelers to volunteer to be bumped while specifying how much compensation they would want. The compensation comes in the form of a voucher for use on a future flight.
Previously, the airline would pay all volunteers who were rebooked on other flights the same amount, which was the highest amount bid. Going forward, the airline will pay each passenger the amount he bids, which means that if there is more than one volunteer on a flight, each could be receiving a different amount of compensation.
As a result of the change, the airline has asked agents to have private conversations with each passenger and to make announcements for volunteers without disclosing the amount being offered.
Beginning Jan. 1, Lufthansa will give a flat number of points per flight based on the class flown and whether the flight was intercontinental or intracontinental. However, Lufthansa's Miles & More program and its allocation of miles will not change, according to the carrier.
As 2019 draws to a close, it’s time to take a look at what 2020 has in store for the hotel sector and trends that travelers can expect to see in the New Year.
LAX-it is a new pickup process for taxi, Uber and Lyft customers at LAX and is only available for pickups. Officials at LAX are reporting that the airport saw significant reductions in wait times for passengers following the introduction of the expanded pickup area last week.