Atlanta Business Chronicle 7/25/2019
Delta and the Transportation Security Administration are working together to speed up security lanes at Hartsfield-Jackson Atlanta International Airport.
They introduced two newly designed automated screening lanes in the international terminal of the Atlanta airport.
The upgraded security lanes feature dual-tray loads, CT scanners with improved X-ray technology and automatic conveyor belts.
Travelers will be able to leave laptops and other electronics in their bags while moving through the new security lanes, and will no longer have to wait to push bins forward.
The dual-tray load automatically organizes bins in the order they are placed on the belt so passengers can move through security without worrying about waiting on others.
The automatic conveyer belt stacks bins for passengers and also scans bins to make sure passengers haven’t left any personal items behind.
Delta’s partnership with TSA shows its interest in making passengers' on-the-ground experience better in order to be more competitive against rival carriers. The airport is usually one of the worst “legs” in a traveler’s journey.
"Making these additional investments with TSA to enhance the security process is part of Delta taking ownership of every aspect of the travel experience to help reduce stress and improve the overall customer experience," said Gareth Joyce, Delta's senior vice president of airport customer service and president of cargo.
This move in the international terminal of the world's busiest airport comes on the heels of Delta working with U.S. Customs and Border Protection to launch the first biometric terminal in the U.S.
“The safety and security of travelers is the number one priority of TSA and our partnership with Delta is critical in helping develop innovative security enhancements,” said Austin Gould, TSA’s assistant administrator for requirements and capabilities analysis.
Delta is planning to launch facial recognition technology in more of its international hubs across the U.S., and will eventually bring facial recognition technology to domestic terminals.
Following a successful trial period, United Airlines is increasing the number of airports available on its ConnectionSaver tool.
United Mileage Plus members are now eligible for discounted memberships with Clear, whose biometric security clearance machines provide expedited TSA clearance at 31 U.S. airports.