What Do Modern Hotel Guests Really Want?

Business Travel News 5/23/2019

AAA World Article

Ninety-one percent of hotel company executives say mobile technologies are critical to improving guest experiences and cultivating loyalty, according to Oracle Hospitality's 2019 Hospitality Benchmark — Mobile Maturity Analysis survey. Despite the significance hotel execs place on mobile tech, though, only 69 percent of respondents are confident in their organizations' abilities to adopt and deliver those mobile experiences. Oracle surveyed 199 hotel executives—53 percent of whom were from companies whose annual revenue is greater than $500 million—in August and released the results recently.

Meanwhile, guests' technology preferences continue to change, according to an online survey of 1,208 adults that market research firm YouGov conducted on Jan. 3 and 4 on behalf of hotel operations platform Alice.

Other Articles

NEW MANDATE!!! - IATA Will Now Require Travel Agents to Enter Passenger Contact Information During Bookings

Starting June 1, International Air Transport Association (IATA) will require all travel advisors and travel agencies to enter passenger contact information when booking air tickets as part of a new rule that IATA issued on its website this week.

You Can Now Volunteer to be Bumped Using the American Airlines App

Most travelers dread the thought of getting bumped from a flight. However, getting bumped could be the best thing that could happen to you if you're not in a rush. Check out some of the Apps new features.

Why You Should Never Use Airport USB Charging Stations

Public USB power charging stations found in airports may come with unforeseen costs. Know the risks and alternatives.