Travel Weekly 10/29/2019
The feature, which has been available on Apple iPhones for the past few weeks, allows JetBlue passengers to communicate directly with the carrier's customer-support teams. The feature will be available for Android devices in early November. JetBlue introduced the in-app chat in partnership with technology developer Gladly. JetBlue subsidiary JetBlue Technology Ventures is a Gladly investor. Since 2017, JetBlue has partnered with Gladly on a platform that enables travelers to have a continuous conversation with its customer-service team across communication channels. For example, JetBlue passengers can move conversations from Twitter to email without having to recap previous conversations. The new in-app chat offers the same capability. Adding the app to our lineup of customer service channels has given crewmembers the ability to better serve customers when they're most likely to need support: while they're traveling,” said Frankie Littleford, JetBlue's vice president of customer support. "Not only is chat often more efficient and gives crewmembers a better understanding of our customers, we see chat as an increasingly popular way for JetBlue customers to communicate with us too."
Southwest has extended the removal of the Boeing 737 Max from its schedule through Feb. 8. The Max grounding cost Southwest about $435 million this year.
Under the new proposal, if the carrier can show that passengers have the opportunity to deplane even while the door is closed, then the tarmac delay clock won't start.
Evil twins can duplicate existing hotspot names or phish for gullible users by using a hotspot name such as Free Wi-Fi. Simply put, cybercriminals create evil twins to steal people’s identities.