Business Travel Executive 8/30/2019
American Airlines has started using facial recognition technology on passengers at boarding gates at Dallas/Fort Worth International Airport, where passengers can get their faces scanned instead of using their boarding passes to board the plane. However, passengers still need both their boarding passes and ID’s to get through airport security. The technology is currently opt-in only, and passengers can use their ID’s instead, according to American.
For now, facial recognition is being used only in Terminal D of the airport, which is used for international flights, but American said it plans to expand the technology to 75 different international boarding gates across its terminals. American said it does not keep the pictures of faces, claiming “no customer biometrics will ever be stored.” The airline said the scanned images are sent to a cloud database used by US Customs and Border Protection.
The thought behind United's new option is that customers will appreciate having one less thing to worry about during the hectic shuffle to the airport.
As long as the renewal application is submitted before the expiration date, travelers will have up to a year afterward to enjoy all the benefits of the program, even if that renewal takes an extended amount of time to process.
When a passenger volunteers to be bumped, that passenger’s compensation is determined by the airline and the passenger — it is a bargaining situation. One passenger ended up with $10,000! Make sure you know the rules before negotiating with the gate agents.