Delta Climbs to Top of Annual JD Power Airline Study
The annual JD Power North American Carrier Satisfaction survey shows that Delta made it to the top of their ratings (which the airline has not happened since 1995). The study was based on more than 2,300 passengers who flew between August 2020 through March 2021.
Satisfaction with flight crews was one of the largest bumps for Delta, outscoring their nearest competitor airline by 11 points. Southwest Airlines was a close second.
See how all the airlines scored here.