United Plans to Expand ConnectionSaver to More Airports

Get.com 7/30/2019

AAA World Article

United Airlines is increasing the number of airports available on its ConnectionSaver tool. United has been using the innovative tool on a trial basis at two major hubs for around five months. It now looks as though the program has been successful and United wants to expand it to include more airports around the country. That's certainly good news for passengers trying to make tight connections work.

How does ConnectionSaver work? This tool provides United customers with text messages featuring information about their connecting flights. This can range from information regarding where their next gate will be to details about amenities that will be near an upcoming gate. In addition, the tool is capable of giving customers information regarding how long it will take for them to reach their connecting flight's gate.

One feature that has been really impressing customers is a tool that actually alerts gate agents and airline crew members if a passenger is on their way and trying to make a connecting flight. Gate agents working for United are actually being instructed to hold flights if connecting passengers are on the way. However, the tool has also been designed to ensure that flights aren't held for longer than necessary if other passengers who are already on the plane could be in jeopardy of missing their upcoming connections.

United has been using ConnectionSaver at Chicago's O'Hare International Airport and Denver International Airport as part of a trial. The airline is reporting that more than 14,400 customers have been able to make connecting flights with help from ConnectionSaver during the trial run.

Which airports are next? It has been revealed the Chicago-based carrier plans to roll out the ConnectionSaver feature at Houston's George Bush Intercontinental Airport, Newark Liberty International Airport and San Francisco International Airport next. The tool should be active for those airports by Aug. 13. United has also announced that more airports will be added after the summer.


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