Please be aware that Concur is in the midst of a project to become GDPR compliant. GDPR (Global Data Protection Requirements) is a European initiative surrounding individual data privacy.
As a result of this requirement, Concur has begun masking certain profile fields. These fields include passport numbers, date of birth and frequent traveler program numbers. Travelers, Administrators and AAA Corporate Travel personnel will no longer be able to view these numbers in their entirety in the profile. If a traveler needs to modify one of these fields, they will need to first delete the item, then re-enter it.
To alleviate issues related to the masking of these fields, please make sure you have a record of this information somewhere other than just your Concur profile.
AAA Online Support Team 3/30/2018