Southwest Airlines has removed Boeing 737 Max aircraft from its schedule for the rest of this year and is pulling its operations from Newark Liberty International Airport as part of its capacity adjustments with the groundings.
The study, in its 23rd year, includes 85 officially ranked brands in six market segments and is based on responses from over 44,000 guests who stayed at a hotel between June 2018 and May 2019.
The airline has moved from San Francisco's international terminal and now has its own gates at the airport for the first time in its dozen years of flying there.
The European Union just expanded protections for airline passengers who experience delays or cancellations on connecting flights. The rule is in place even when the airline involved isn't based within the European Union.