AAA CORPORATE TRAVEL PRIVACY POLICY

 

UPDATED: January 28, 2021  

 

Overview

 

AAA Corporate Travel (“AAACT”, “we,” “us,” or “our”), considers data privacy important to you and to us. This Privacy Policy describes the online and offline practices of AAA Corporate Travel regarding how we collect, use, disclose and store information from our customers and others, such as your employees or clients, including through our website-- aaacorporatetravel.com (the “Website”) and our social networking sites.

 

This Privacy Policy describes:

 

  • The types of information that AAACT collects
  • How AAACT uses the information we collect
  • How AAACT may share the information we have collected with third parties
  • The security of the collected information
  • How you can access and update or modify certain information
  • How you can let us know if you do not want AAACT to use your personal information in certain ways

 

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you provide information to us, including through the Website or through social networking sites, or by email or electronically, you consent to the collection and processing of the information as described in this Privacy Policy.  By providing AAACT with Personal Information or other non-public information, such as Personal Information about yourself, your employees or clients, or any other person’s Personal Information or non-public information in any manner, or by using the Website or our social networking site (LinkedIn), you accept the terms of this Privacy Policy and, if you are using our Website, also our Terms of Use, and you consent to our collection, use, disclosure, transfer, retention and removal of the information as described in this Privacy Policy.  AAACT reserves the right to change or modify this Privacy Policy at any time by posting revisions on the Website. Therefore, we ask you to check this Privacy Policy occasionally to be sure that you are aware of these changes.  Any changes to this Privacy Policy take effect immediately after being posted or as otherwise provided by us.  

 

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT PROVIDE ANY INFORMATION TO US.

 

Information AAA Corporate Travel Collects

 

What We Collect Online

 

AAACT collects certain “Personal Information” (as defined below) when you provide it to us or to third party sources while using the Website or other online resources, including social media resources, in connection with our services. For example, you may provide us with certain Personal Information or other information when you make a request for services, or when you provide us with information on our online platform.  For each visitor to our Website, our web server automatically collects the visitor’s IP address. We also collect non-personally identifiable information about visitors’ web activity and equipment. This information includes the operating system a visitor is using, the date and time the visitor visited the Website, referring URLs (what website the visitor came from), Internet service provider, browser type, device identifier, and information on the pages that a visitor accesses or visits. Most non-personally identifiable information is collected via cookies or other analysis technologies, and is discussed in greater detail below under “Cookies and Interest-Based Advertising.”

 

What We Collect Offline

 

AAACT may also obtain other information about our customer, their employees or the third parties they are providing information about, including Personal Information, when you or the third parties interact with us outside of our Website, such as over the phone or by mail, text or email. For example, AAACT may obtain Personal Information from you about you or other individuals when you provide it to us by filling out forms to request travel services, book travel services or if needed to confirm your or their identity.  AAACT may also obtain Personal Information about you or any others from third party providers, including information relating to products or services that the customer or you may have purchased through businesses that provide products or services through us, for example, travel insurance.  In addition, data that AAACT receives from third-party providers helps us verify the information you have given us or to add demographic or other information to help us better understand your potential needs for additional products or services. AAACT may combine information that we receive about you from our Website or social media resources with information we receive about you from offline sources. You may also give us information about other persons, such as family members (like spouses or children) or friends, which we will use for the purpose you provide it but you are responsible for obtaining any required permission to share this information with us.

 

Personal Information

 

“Personal Information” is defined as certain information provided in connection with transactions with AAACT or the third party providers that allows someone to identify or contact you or your employees or others, such as (a) the first name or first initial and last name, address, email addresses and telephone numbers, (b) demographic information (such as age, date of birth, gender and marital status and family information) and (c) credit card, bank account or debit card numbers and other payment information, driver’s license numbers, part or all of your or their social security number, passport numbers, visas, information about where you or they may be traveling, who is traveling with you or them, payment or credit histories, insurance policy numbers, personal health information and geolocation information,  and any other personal information that is protected by applicable federal or state laws, rules or regulations or industry requirements.

 

 

 

How AAA Corporate Travel May Use Information

 

AAACT may use the information we collect (including Personal Information) individually or combine it with other information to generate aggregate statistical information. When we aggregate information it does not identify you personally.  The primary uses of the information include:

 

  • To provide travel services you have requested for yourself or employees or clients or other third parties, or to notify you about different products and services;
  • To operate, improve and personalize the services we offer, and to give you a more consistent and personalized experience when interacting with us online and offline, such as through the Website;
  • For customer service, data security, cybersecurity, to detect fraud or illegal activities, and/or for archival and backup purposes in connection with the provision of the Website and for providing our products and services, and to comply with applicable federal and state laws, rules and regulations and industry requirements;
  • To send or have third parties send communications to you about products and services you have engaged us to obtain for you, or to send you certain marketing information (unless you have opted out of receiving certain types of communications);
  • To communicate with you, or respond to your inquiries, including through email, telephone and text messaging (as you have consented to);
  • To perform various types of communications, advertising campaigns, and/or promotional activities;
  • To show online advertisements that are more relevant to your interests;
  • To cooperate with law enforcement or other regulatory agency activities; and to enforce our Privacy Policy, Terms of Use, or other applicable policies.

 

How AAA Corporate Travel May Share Information

 

AAACT may share and disclose information, including Personal Information, as described at the time information is collected or as follows:

 

With Our Affiliates and Certain Non-Affiliated Companies

AAACT may share information about you or your employees or third parties, including Personal Information, with our affiliated companies, preferred travel partners, and other non-affiliated companies that may provide services to you. We only share your information in this way to offer you services that may meet your interests and needs and to effect transactions, programs and services that you authorize or request, or to administer, analyze, and otherwise maintain and improve AAACT programs, products and services (such as providing you with travel services (such as a hotel reservation, airplane, train or other tickets, tours, rental cars and travel insurance). The companies outside our own affiliates are permitted to use this information only to provide their services to you and are not permitted to share your Personal Information or to use it for any other purpose without our or your specific consent. AAACT is not liable for the privacy policies or information security practices of any such non-affiliated companies so you should review their privacy policies.

 

 

With Our Service Providers

AAACT shares information, including Personal Information, with our service providers and contractors so that they can perform the functions for which we engage them, such as Website hosting and data analyses, providing information systems for storing or processing our business data, and with respect to our provision of services, sending communications and processing credit card payments. We may also share information as needed to operate the Website, and our information systems and other aspects of our business.

 

For Legal Purposes

AAACT also may share information that we collect to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose information, including Personal Information, as we deem necessary to respond to a subpoena, warrant, governmental request, court order or other legal or regulatory process or to comply with reporting and other legal requirements (including relating to any data breaches) or when necessary to protect our employees, agents, customers and others.

 

Corporate Changes

 

AAACT may transfer information, including Personal Information, in connection with our, or our affiliates’ participation in (in each case whether in whole or in part) a merger, sale, acquisition or other change of ownership or control by or of us or any affiliated company. If this occurs, we will disclose information in accordance with applicable law and will notify you if required by applicable law or regulations.

 

Security of Your Information

 

AAACT utilizes a variety of industry standard security technologies and has internal security practices to safeguard the information we have about you and to protect the privacy and confidentiality of Personal Information and transactions with us, and to comply with applicable federal and state laws, rules and regulations and industry standards. AAACT uses administrative, technical and physical safeguards designed to restrict access to all of your Personal Information and account information to our employees, agents, independent contractors and service providers who have a legitimate business need for such information with respect to our services. However, the security of information transmitted through the Internet or via e-mail or other means, can never be guaranteed. AAACT is not responsible for any interception or interruption of any communications by you through the Internet or sent to us through your email or for changes to or losses of data. Users of the Website are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of the Website or other websites. You should recognize that your use of the Internet and the Website is solely at your own risk.  If any data security breach of any Personal Information or confidential information is suspected, we may suspend use of any of the Website, or other systems, without notice, to protect Personal Information and other types of data while we investigate the issue. Access to and use of password-protected and/or secure areas of any of the Website or other systems that we control is restricted to authorized users only. Unauthorized access to such areas is prohibited.

 

Mobile Computing

 

AAACT may provide online resources that are specifically designed to be compatible with and used on mobile computing devices.  Mobile versions of our Website or mobile applications that we offer, or that are from third parties providing services, may require that users log in with an account.  In such cases, information about the use of each mobile version of the Website may be associated with user accounts.  In addition, we may enable individuals to download an application, widget or other tool that can be used on mobile or other computing devices. Some of these tools may store information on mobile or other devices.  These tools may transmit information to us to enable you to access user accounts and to enable us to track use of these tools.  We may use Personal Information or non-identifiable information transmitted to us to enhance these tools, to choose new tools, for quality improvement and as otherwise described in this Privacy Policy or in other notices we provide.

 

Emails and Text Messages

 

You may receive emails or text messages from AAACT, or from a service provider or vendor. You can opt-out by clicking on the links if made available in the emails, or as may be stated in the text message, or by contacting us as provided in this Privacy Policy.

 

AAACT tries to strike a balance between the security of your Personal Information and account information and your convenience.  We note that we may send you an e-mail or a text message in unencrypted form (i.e. instantly readable) because many of our customers are unable to access encrypted (i.e. coded) e-mails or texts. This means that such message, if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information or any Personal Information, such as your credit card number or passport or visa information, in any unencrypted e-mail or text you send to us.

 

On our Website, you may be able to choose to use a send or share service to send information from the Website to someone else.  In such case we will ask you for certain Personal Information of such persons, such as their email address as well as your name and email address.  The information you provide will be used to send a single message by us on your behalf.  This information will not be collected or stored for any additional purpose.  By providing us with this information you affirm that you are entitled to provide it to us.

 

Social Media

 

AAACT may also enable you to post content to our social networking site (LinkedIn).  If you choose to do this you acknowledge that you are responsible for your use of a social networking site.  We are not responsible for the availability or accuracy of such social networking sites or your use of such sites. You also should not include any confidential information or certain Personal Information in any post you make to a public area of a third party social network page, especially since any such posting immediately becomes public.

 

Linking From Our Website to other Websites

 

For your convenience, AAACT provides links on its Website to third party websites. AAACT may also provide links to third party websites of its service providers so that they can provide you with the products or services that you request. For example, when you book travel, AAACT may direct you to the booking system of the applicable third party service provider which is hosted by them on their own website. Please remember that this Privacy Policy is not applicable to such third party websites and that AAACT is not responsible for the privacy practices of such third parties. Your browsing, use of your email address, providing any information including Personal Information, and interaction on any other website, including sites which have a link on this Website, are subject to the terms, conditions, and privacy policies of that website. Please read over those terms, conditions and privacy policies carefully before proceeding.

 

Children

 

AAA Corporate Travel does not knowingly solicit, or collect directly Personal Information from any person under the age of eighteen (however, if their Personal Information is provided to us by their parents or by you in connection with the services we provide, such providers are therefore providing any legally required parental consents by doing this). No parts of AAACT’s Services are directed to or designed to attract anyone under the age of eighteen.

 

Our Use of Cookies and Interest-Based Advertising

 

AAA Corporate Travel uses “cookies” or “web beacons” (also called “clear GIFs” or “pixel tags”) to obtain certain types of information when your web browser accesses the Website.  

 

What are cookies? Cookies are small pieces of information that a website transfers to your computer’s hard drive while you are viewing the Website for record keeping and other purposes. Cookies make navigating the Web easier for you by saving your registration, passwords and preferences while you’re at the Website. By using cookies, AAACT can serve you better since they help us understand what information interests you.

 

The use of cookies is an industry standard; most major websites use them. Cookies come in two types that might be used on our Website: a persistent cookie and a session cookie. A persistent cookie gets entered by your Web browser in the “cookies” folder on your computer and remains in this folder after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut off your computer.

 

AAACT may work with third parties, including advertising companies and website analysis firms, who also use cookies and web beacons to collect non-personally identifiable information when you visit our Website and third party sites. This non-personally identifiable information is typically used by these third party companies to serve you with information tailored to meet your interests and needs while on third party sites.  

 

Here are some examples of how AAACT uses cookies and web beacons:

 

AAACT’s use of cookies and web beacons includes login verification, session management, load balancing and personalization to enhance the user experience. A cookie lets our computers remember that you’ve used the Website, which allows us to speed up your future activities at the Website. Using cookies to do this record keeping saves you the trouble of entering information over and over again. AAACT also uses cookies to estimate the number of visitors to the Website, track visits to and sales at the sites referenced on the Website, and analyze our users’ and customers’ visiting patterns. Similarly, cookies help us tailor our product and service offerings, and those of our service providers, to suit your personal interests, and for that reason AAACT may share cookies that contain your email address with its service providers.  

 

AAACTs also uses clear gif tracking images on some of its pages and in its HTML e-mails that we send you to determine open rates.

 

AAACT uses web analytics tools, including Google Analytics, to help analyze how users use the Website. The web analytics tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to our web analytics service providers. This information is then used to evaluate visitors’ use of the Website and to compile statistical reports on Website activity for AAACT.  By using the Website or mobile applications, you consent to the processing of information about you by web analytics services.

 

AAACT does not use cookies to store any of your Personal Information or financial information on your computer. Also, AAACT does not use cookies to retrieve information from your computer that was not originally provided by you or provided by your browser in a visit to the Website. Once you visit or click on a link to third party websites, their sites may use cookies. AAACT does not control what information those websites collect or their use of cookies, and they are not subject to our Privacy Policy, including the use of cookies.

 

What to do if you do not want cookies used:

 

If you do not want cookies used in connection with your visit to the Website, or if you wish to limit their use, you can generally adjust your browser settings on your computer. Most Internet browsers allow you to set your own preferences for use of cookies. To learn more about cookies and interest-based advertising, or to opt out of cookies, visit the opt-out services of the National Advertising Initiative here:  http://www.networkadvertising.org/choices, or visit www.aboutads.info, and follow the simple opt-out process. If you decline cookies, you may have difficulty navigating the Website, which could adversely impact your online experience. A couple of important notes about this opt-out tool: (1) it includes all the advertising networks that AAACT may work with, and many advertising networks that AAACT does not work with, and (2) it may rely on cookies (called “Opt-out Cookies”) to ensure that a given advertising network does not collect information about you. An explanation of how Opt-out Cookies work can be found on www.aboutads.info. If you use different equipment, change web browsers or delete these Opt-out Cookies from your computer, you will need to perform the opt-out task again. Visitors desiring to prevent data from being collected by Google Analytics may use the opt-out browser add-on https://tools.google.com/dlpage/gaoptout/ developed by Google for this purpose.

 

Do Not Track Features:

 

Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for interest based advertising purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Providing DNT Notice is often touted as a means to ensure that cookies, web beacons and similar technology are not used for interest based advertising purposes – that is, to restrict the collection of non-personally identifiable information about your online activities for advertising purposes. Unfortunately, given how interest based advertising works, DNT Notices may not effectively accomplish this goal. For this and a variety of other reasons, AAACT does not recognize or take any action in response to browser-based DNT Notices. Rather, if you do not wish to participate in interest-based advertising, you should follow the opt-out process described above in the "What to do if you do not want cookies used" section of the Privacy Policy.

 

Contact Us

 

If you want to opt out of receiving marketing or promotional emails, text messages, mailings, or telephone calls, please follow the directions in the communications or contact us at 800-354-4514.

 

If you have any questions or comments about this Privacy Policy, or need additional assistance please contact us at:

 

AAA Corporate Travel

15 W. Central Parkway

Cincinnati, OH 45202

Attn:  Management

 

Phone: 800-354-4514

Email:  corporatetravel@aaa-alliedgroup.com