MEET OUR TRAVEL CONSULTANTS
Q&A WITH INTERNATIONAL TRAVEL CONSULTANT FOR AAA CORPORATE TRAVEL, SUSAN RUBLE.
Get to know our travel consultants! When our clients are on the road or in the air, they are always under the care of a AAA consultant. Our consultants are available 24/7/365 so there is never a time when a client is left high and dry.
Our corporate travel consultants are referred to as the “roadside assistance” of business travel, and it’s that reliability that drives AAA’s reputation for superior service. Meet Susan Ruble, International Travel Consultant for AAA Corporate Travel. A 39 year veteran, Susan is one of nearly 50 consultants we have on staff that serve our corporate travel clients every day.
Q: How long have you been in corporate travel?
A: I have been working in corporate travel for 39 years.
Q: What is your favorite part about your job?
A: My favorite part about my job is working with my clients, understanding their wants and needs so they have the most successful travel experience for each and every trip.
Q: What do you like most about working for AAA?
A: I love working with my colleagues here at AAA. Their willingness to assist me with any questions or assistance that I need. We have a strong team here at AAA with a wealth of knowledge and we team up together to make sure our clients have the best customer service we can provide.
Q: Do you have a most memorable client experience you could share?
A: My most memorable client experience would be I had a client that was adopting a child from Asia. We had planned many trips back and forth to the US getting everything in order to complete the adoption process. After many months of traveling to and from Asia to complete the adoption process they were finally able to bring their adopted child home to live with them. He came into the office with the little girl so I could meet her.
Q: Where is the best place you have visited for vacation? What did you like about it?
A: The best place I have visited for vacation was Switzerland. We stayed in a Chalet in the mountains and every morning I would hear the cows coming in for breakfast. They had cow bells around their necks and I would hear them ringing. The mountains were spectacular and the food and wine was wonderful.
Q: If you could give business travelers one piece of advice, what would it be?
A: Advice for business travelers. Your boarding pass can serve as proof of travel if your airline fails to give you the proper credit for frequent flier miles; this type of problem is particularly common if you’re flying on a codeshare partner of the airline in question.