MEET OUR TRAVEL CONSULTANTS
Q&A WITH GROUP AIR COORDINATOR FOR AAA CORPORATE TRAVEL, TERRI SNYDER.
Get to know our travel consultants! When our clients are on the road or in the air, they are always under the care of a AAA consultant. Our consultants are available 24/7/365 so there is never a time when a client is left high and dry.
Our corporate travel consultants are referred to as the “roadside assistance” of business travel, and it’s that reliability that drives AAA’s reputation for superior service. Meet Terri Snyder, Group Air Coordinator for AAA Corporate Travel. A 17-year veteran, Terri is one of nearly 50 consultants we have on staff that serve our corporate travel clients every day.
Q: How long have you been in corporate travel?
A: I graduated junior college in 1990 and majored in Travel and Tourism. I did a six-week internship at a corporate travel agency in Denver and I was hooked! I have been in the travel industry since 1990 where I got a job as a leisure travel agent and I did that for 12 years. I convinced my boss to make sales calls so we could drum up corporate accounts. We landed The Rocky Mountain News (newspaper in Colorado), Rocky’s Auto, and several other accounts that kept us busy. I have been in corporate travel since 2004.
Q: What is your favorite part about your job?
A: I love every aspect of my job! I enjoy chatting with clients and assisting them with requests. Doing research and building reservations. It’s a detail-oriented job; paying attention to the clients’ needs is a detail that should never go overlooked, its’ key.
Q: What do you like most about working for AAA?
A: AAA is a top-notch company and I am happy to be a part of this team. My co-coworkers are some of the best in the business (in my opinion). The clients are friendly and easy to work with. Plus being able to work from home is a huge perk.
Q: Do you have a most memorable client experience you could share?
A: Many years ago I booked a newly-wed couple to Hawaii for their honeymoon. The morning of their flight the bride called me and she was frantic!
Her “new” mother-in-law told her she needed a passport to go to Hawaii and also needed to exchange her currency before she arrived on the island and she had no time to do these things.
I assured her this was not true (and it took a LOT of convincing)! Long story short, they made it to Hawaii without a passport or currency exchange! The bride even brought me chocolate covered macadamia nuts upon her return.
Q: Where is the best place you have visited for vacation? What did you like about it?
A: Hands down Micronesia! (It’s between Japan and Australia).Spent two wonderful weeks there, island hopping. We started in Guam, went to Yap, Pohnpei, Majuro, and Palau and on the return home stopped in Hawaii for a week.So many beaches, we went diving along the wall, toured Nan Madol (an archaeological site in Pohnpei dating back to the 1600’s). The history we were able to explore in that area is amazing.We made some great memories and friends along the way!
Q: If you could give business travelers one piece of advice, what would it be?
A: Without a travel agent, you’re on your own! Call a travel agent, let us do the heavy lifting. We will do whatever we can to assist and take the stress off the traveler to the best of our ability!